What personal information do we collect, use and disclose?
Matilda Wilson Creative, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
Matilda Wilson Creative only collects personal information that is reasonably necessary for one or more of Matilda Wilson Creative’s functions or activities.
Matilda Wilson Creative only collects sensitive information 1 if it is reasonably necessary for Matilda Wilson Creative’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.
How does Matilda Wilson Creative collect the information?
Collection of personal information by Matilda Wilson Creative is only done by lawful and fair means.
Matilda Wilson Creative collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does Matilda Wilson Creative use personal information for?
Matilda Wilson Creative will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where Matilda Wilson Creative uses personal information other than for the Primary Purpose, Matilda Wilson Creative does so in accordance with the Privacy Act and APP 6.
Matilda Wilson Creative engages in direct marketing of its products and services from time to time.
Matilda Wilson Creative only uses personal information for direct marketing in circumstances where Matilda Wilson Creative has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Matilda Wilson Creative (for example, where an individual has signed up to receive direct marketing material from Matilda Wilson Creative).
Matilda Wilson Creative offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
Matilda Wilson Creative takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Matilda Wilson Creative is accurate. To make a request to access and/or correct your personal information, please contact Matilda Wilson Creative’s Privacy Officer using the contact details provided below.
While Matilda Wilson Creative will always endeavour to give access to personal information free of charge, Matilda Wilson Creative reserves the right to charge individuals for access to personal information to cover costs associated with:
searching for, locating and retrieving personal information and deciding which information to provide to the individual; using an intermediary; and reproducing and sending the information.
Matilda Wilson Creative is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Matilda Wilson Creative’s Privacy Officer using the contact details provided below.
Security of personal information
Matilda Wilson Creative takes all reasonable steps to ensure that information held by Matilda Wilson Creative is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
Matilda Wilson Creative stores and secures all personal information via a third party data storage provider. Matilda Wilson Creative will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
Matilda Wilson Creative will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Matilda Wilson Creative except where the information forms part of a Commonwealth record or Matilda Wilson Creative is required, by law or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with Matilda Wilson Creative unless it is impracticable to do so or Matilda Wilson Creative is required, by law or a court or tribunal order, to deal with identified individuals.
If you believe there has been a breach of the APPs or an APP Code, please contact Matilda Wilson Creative’s Privacy Officer using the details provided below.
Matilda Wilson Creative takes privacy complaints very seriously. If you make a complaint, Matilda Wilson Creative will respond within 5 business days to let you know who is responsible for managing your complaint. Matilda Wilson Creative will try to resolve your complaint within 10 business days. When this is not possible, Matilda Wilson Creative will contact you within that time to let you know how long we will take to resolve your complaint.
Matilda Wilson Creative will investigate your complaint and where necessary, consult with third parties about your complaint. Matilda Wilson Creative will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at or by calling 1300 363 992.
Contact Matilda Wilson Creative
All queries and complaints should be directed to Matilda Wilson Creative.